QUEST LOG

Teaching Assistant

Gannon University

Aug 2025 – Dec 2025 Erie, PA

Mentored 40+ students in Linux, virtualization, and network security. Designed 3 critical network labs improving course comprehension by 25%.

COMPLETEDMain Quest

IT Support Technician

Gannon University

Mar 2024 – May 2025 Erie, PA

Diagnosed connectivity issues, reducing downtime by 20%. Managed patch management and endpoint hardening for HIPAA compliance.

COMPLETEDSide Quest

Junior DevOps Engineer (Intern)

Side Quest

May 2025 – Nov 2025 Remote / New York City

Deployed Redis Clusters and Nominatim servers. Optimized Jenkins pipelines reducing build times by 40% and scaled workloads on AWS/Hetzner.

COMPLETEDInternship

System Administrator

KnoahSoft Inc

May 2020 – Dec 2023 Hyderabad,India

Administered 50+ mixed-OS endpoints and AWS resources. Automated user provisioning with Python/Bash reducing manual errors by 30%.

COMPLETEDFull Time