QUEST LOG
Teaching Assistant
Gannon University
Aug 2025 – Dec 2025 Erie, PA
Mentored 40+ students in Linux, virtualization, and network security. Designed 3 critical network labs improving course comprehension by 25%.
COMPLETEDMain Quest
IT Support Technician
Gannon University
Mar 2024 – May 2025 Erie, PA
Diagnosed connectivity issues, reducing downtime by 20%. Managed patch management and endpoint hardening for HIPAA compliance.
COMPLETEDSide Quest
Junior DevOps Engineer (Intern)
Side Quest
May 2025 – Nov 2025 Remote / New York City
Deployed Redis Clusters and Nominatim servers. Optimized Jenkins pipelines reducing build times by 40% and scaled workloads on AWS/Hetzner.
COMPLETEDInternship
System Administrator
KnoahSoft Inc
May 2020 – Dec 2023 Hyderabad,India
Administered 50+ mixed-OS endpoints and AWS resources. Automated user provisioning with Python/Bash reducing manual errors by 30%.
COMPLETEDFull Time